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Conditions of Use

Delivery

Most of our goods are sent directly from our suppliers and they aim to deliver as quickly as possible usually within 2 weeks. (certain special order items may take longer and this will be detailed in the product description). Free delivery is only available to Mainland UK (please contact us for a quote for deliveries outside of Mainland UK) . Goods are not available for personal collection unless otherwise stated.

Security

All credit and debit card transactions on ToGo.co.uk take place automatically over a secure server with information encrypted using Geotrust QuickSSL Encryption to ensure that your card details can not be seen by any third party.

Order Acceptance

No orders are accepted until your credit/charge/debit card is processed. An acknowledgement of an order either by e-mail, on screen receipt or any other process do not indicate acceptance of an order regardless of any wording on said acknowledgement. ToGo.co.uk reserves the right at any time, prior to acceptance of an order to refuse this order or any part of the same and also to require from the customer any further information, or clarification of any details given to ensure the evaluation of the order is satisfied and process of the order can proceed.

Without prejudice to the statutory rights afforded to consumers under English Law. Togo.co.uk accepts no liability for any failure to despatch orders of our goods. Where this is because of our inability to do so or a decision made on reasonable grounds not to do so. This is provided that all reasonable actions have been taken to contact you with this information within 14 days of the order.

Warranty

All goods purchased from ToGo.co.uk are new as supplied by the manufacturer and therefore carry the warranty as stated by said manufacturer. Generally our products are guaranteed for one year from date of purchase against any manufacturing defects.

Returns

Unused goods

If for any reason you are not satisfied with your purchase please contact us within 48 hours of receipt at info@togo.co.uk and we will arrange for the goods to be returned and a full refund will be made within 14 days for goods which are unused, this excludes collection and delivery charges. No refunds will be made for purchases that have evidently been used. Refunds for collection and delivery charges will only be made when we have mistakenly sent the wrong goods to the customer.

Faulty goods.

If the goods ordered prove to be faulty please contact us within 48 hours of receipt at info@togo.co.uk. We will then arrange for the goods to be returned for either replacement or repair and the replaced item will be forwarded to you as soon as possible.